Clinical Administration Apprentice

Summary

This is a fantastic opportunity to join The Appletree Medical Practice and learn the administration processes behind the scenes of every successful doctors surgery. You will experience working across all areas of the business: Reception work, Secretarial work, Clinical administration work and Note summarising.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: The surgery working hours are Monday - Friday 7.45am - 6.30pm. You will work some shifts on reception. These shifts are typically: 7.45am - 1.15pm 1.15pm - 6.45pm.
30 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The purpose of the role is to:

Ensure the correct clinical coding for each letter and diagnosis is applied and entered into the patient record
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities of the role may include any of the items in the following list, and these can vary dependent on the needs of the Practice:

• Maintaining and monitoring the practice appointments system

Where you’ll work

47A TOWN STREET

DUFFIELD

BELPER

DE56 4GG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Able to work under pressure, particularly when working on reception. You will need to be flexible with your working hours to ensure that as a team all shift times are covered

About this company

Appletree Medical Practice, provides primary care for Duffield and surrounding areas. We hope you take time to browse our website where you will find lots of useful information about the practice and the services we offer.

https://appletreemedical.co.uk/ (opens in new tab)

After this apprenticeship

Potential to join the team as a permanent member of staff upon successful and timely completion of your apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000264769.

Apply now

Closes in 24 days (Thursday 10 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents