Apprentice Customer Engagement Advisor

Summary

As part of our team, you will have responsibility for the needs of individual private and corporate clients. You will assist in growing the business through lead generation and identifying new clients. The role includes dealing with customer needs over the phone, advising customers and helping with customer issues and provide after care.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday (no weekends). 9.00am to 5.30pm. 2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid. Training time allocated 1.5 hours daily.
37 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

An exciting job working with the money markets. Have fun whilst working hard to support a successful business. You’ll have responsibility for contacting clients to offer services and maintain excellent customer relations. You will be dealing with customers predominantly on the phones but there are also trade exhibitions you will attend.

Responsibilities to include:

Call potential customers and keep the database up to date.
Gain a full understanding of services to enable you to discuss with potential new clients
Gain an understanding of international currency markets
Provide excellent customer service via e-mail, telephone, and internal messaging systems
Day to day use of Microsoft Office- Outlook, Word, and Excel
Identify and manage customer expectations
Deal with customer needs over the phone
Provide customers with advice, guidance and support
Helping with customer issues and provide after care
Data Analysis and financial evaluation
Contribute to daily briefings
Working closely with other departments to ensure everything is managed accurately and efficiently

Where you’ll work

Currencies 4 You

Dexter Print Building

Unit 3 - 5 Sandpitt Road

DA1 5BU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 qualification
On the job training with the employer whilst working towards the Apprenticeship Standard.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)

Desirable qualifications

GCSE or equivalent in:

English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Punctual
Enthusiastic
Driven and determind

Other requirements

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Train service to Dartford thereafter a 10-15 minutes’ walk to the office. Bus links nearby

About this company

Currencies 4 You are an international company in the foreign exchange markets. Their office locations include the UK, Spain, and Portugal and plans to develop offices in Dubai and Canada. The world is really your oyster here. The company prides themselves on providing excellent customer service and with professional expertise. You have the opportunity of a great career here with long term prospects and even a possibility of working abroad.

https://www.currencies4you.com/ (opens in new tab)

After this apprenticeship

Potential for full time employment for the right candidate.
There are opportunities to progress from a Level 2 to a Level 3 qualification.
Many employers retain apprentices in full/part time positions.
The qualifications you gain can also help you to get into higher education or other employment.
Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Ask a question

The contact for this apprenticeship is:

KENT COUNTY COUNCIL

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

The reference code for this apprenticeship is VAC1000264703.

Apply now

Closes in 12 days (Saturday 28 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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