Leisure Duty Manager Apprenticeship

Summary

Freedom leisure actively promotes healthy lifestyles, and our community facilities are the perfect place to achieve this.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Leisure duty manager (level 3)
Hours: Mon - Sun - Exact shifts to be confirmed, Including Evenings and Weekends
37 hours a week
Possible start date: Tuesday 8 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
Are you looking for an opportunity to move into the Leisure industry?

Freedom leisure actively promotes healthy lifestyles, and our community facilities are the perfect place to achieve this.

We are looking for an Apprentice Duty Manager to join our team. If you like talking to people, this is definitely the role for you. You will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times. You must have a desire to learn, as this is a fantastic opportunity, as there are opportunities after completing the Apprenticeship to other career routes within the Leisure industry.

At Freedom Leisure you will work towards your L3 Duty Manager Apprenticeship Qualification over the course of 12-18 Months.

Where you’ll work

Hoskins Road

Surrey

RH8 9HT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Leisure duty manager (level 3)

Equal to A level

Course contents

Lead and be accountable for the safe day to day running of a multi-functional leisure facility

Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)

Solve day to day problems to ensure the leisure facilities service standards are met and maintained

Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities

Build effective team and individual relationships by supporting, motivating, developing and

Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures

Apply and adapt own leadership style to different situations and people to achieve desired outcome

Be accountable for the customer experience during shifts including the management of complaints and feedback

Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups

Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems

Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water

Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures

Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions

Lead the team to ensure the promotion of the business brand by effective use of materials and communication

Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business

Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility

Manage internal IT systems to support the effectiveness of the organisation and facility

Analyse and interpret financial reports, determining actions where appropriate

Monitor and audit stock control systems

Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit

Your training plan

Leisure Duty Manager Apprenticeship L3 including Functional Skills in Maths and English if required

Requirements

Desirable qualifications

GCSE or equivalent in:

None Required (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills

About this company

Are you a competent swimmer? Are you looking for an opportunity to move into the Leisure industry? Freedom leisure actively promotes healthy lifestyles, and our community facilities are the perfect place to achieve this.

https://www.freedom-leisure.co.uk/ (opens in new tab)

After this apprenticeship

Progression within the company for the right candidate.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000264104.

Apply now

Closes in 8 days (Tuesday 1 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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