Support Tech Apprentice
ACCESSPOINT TECHNOLOGIES LTD
ROMFORD, RM3 8UF
Closes in 2 days (Tuesday 10 September at 11:59pm)
Posted on 11 July 2024
Contents
Summary
We’re looking for apprentices wishing to start a career in IT. You will be able to use your excellent problem-solving and communication skills to work with colleagues and clients in order to resolve a range of issues dealt with by the support desk on a daily basis.
- Annual wage
- £15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday: 9am to 5pm (breaks to be confirmed)
35 hours a week
- Possible start date
-
Thursday 12 September
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- You will be effective at collaborating with the Infrastructure Team.
- Provide first-line IT support to all levels of staff in the client base, you will need to maintain high standards of professional service at all times.
- You may from time to time, be asked to attend client sites and will be expected to dress appropriately and be professional at all times.
- You will have the ability to stay calm, even when under pressure and promote a professional impression to our customers.
- Carry out additional tasks or duties requested of you by the company directors or the management team.
Good knowledge of some of the following applications:
- Autotask, Microsoft Word, Microsoft Excel, Microsoft Office 2016, Office 365, Big hand, AuthAnvil, Tikit, Laserforms, Oyez forms.
- Some technical experience in a client focused environment.
- Familiar with using a call logging and escalation package.
- Working knowledge of some of the following hardware;
Blackberry, PC, laptop, printer, iPhone, copiers, scanners, peripherals.
Where you’ll work
UNIT 7 ASHTON GATE
ASHTON ROAD
ROMFORD
ROMFORD
RM3 8UF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
- Your training will include gaining a Level 3 IT qualification.
- Training schedule has yet to be agreed upon, further details will be made available at a later date.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4/C - 9/A*)
- Maths (grade 4/C - 9/A*)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Understand computer hardware
- Punctual
- Open and honest
- Passion for tech
Other requirements
Group assessment then face to face. Top reasons to work here: 1) Staff events 2) No weekend 3) Good facilities in place 4) 20 days holidays
About this company
Unlike many other providers we can offer a 360 full circle service through our group of independent companies. We are capable of offering highly specialist services, products, support and consultancy, whilst deploying a joined-up thinking approach. We understand the power IT has in accelerating your ability to overcome challenges and the importance of getting it right for your ever-changing environment and increasingly demanding colleagues and clients alike. That’s why we like to think about IT differently and very objectively, helping you to focus on your desired outcome and not the technology. Our group of companies employ some of the Legal industries leading experts in the field of IT and associated commerce.
After this apprenticeship
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
hello@justit.co.uk
The reference code for this apprenticeship is VAC1000264053.
Apply now
Closes in 2 days (Tuesday 10 September at 11:59pm)
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