Customer Service Apprentice

Summary

A september start for an enthusiastic apprentice to join the team. Are you wishing to gain experience in customer service? Are you seeking a fresh challenge? Are you wanting to work with a company that values your ideas and feedback? If so, this could be the perfect role for you!

Annual wage: £12,030.72 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8.45am – 5.00pm
36 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Understanding the core values of the organisation
Updating in-house client database
Dealing with complex complaints and be able to resolve issues
Interaction with customer internal and external on the phone or face to face
Dealing with client & professionals, queries
Supporting team members
Assisting with general office and admin duties
Scanning and updating and maintaining client files
Any other duties as and when required

Where you’ll work

CAPITOL HOUSE

51 CHURCHGATE

BOLTON

BL1 1LY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer service practitioner L2 standard

This qualification requires mandatory college attendance once per month for off the job training.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade C/4 or equivalent)
Maths (grade Grade C/4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental

Other requirements

We are looking for energetic enthusiastic apprentices to work within our valuations department based in Bolton Town Centre. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused. You will be working with a team of people who have worked through the apprenticeship scheme and successfully become valuable full time team members, they will fully support you as you embark on this exciting opportunity to complete your apprenticeship successfully to become a full-time team member.

About this company

A dedicated team of solicitors and executives who provide expert advice across a full range of legal services for both individuals and businesses. The company is proud of its history and its current standing within the town of Bolton. We pride ourselves on offering a friendly, top quality service to all our clients. We can provide expert advice in Wills/Probate, Residential & Commercial Conveyancing, Criminal Defence, Family Law. We we work tirelessly for a positive outcome for our clients.

http://https//www.cma-law.co.uk (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: