Business Administration Apprenticeship

Summary

Martin & Co have an exciting opportunity for an admin-focused apprentice, with a can-do approach. Martin & Co specialise in sales, lettings and property management and take pride in delivering an exceptional service to sellers, buyers, landlords and investors alike.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Reward for performance-related growth.

Training course

Business administrator (level 3)

Hours

Working Hours: 40 hours per week. The work hours are Monday – Friday 9am – 6pm.

40 hours a week

Possible start date

Thursday 24 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Liaising with stakeholders via phone, in person and over the phone
Supporting various departments with admin duties
Providing input and maintaining accurate data on IT systems.
General office duties

Where you’ll work

27 MUTLEY PLAIN

PLYMOUTH

PL4 6JG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS TO GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Apprenticeship consists of:

Level 3 Business Administration Standard.

You will attend two monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme

Requirements

Desirable qualifications

GCSE or equivalent in:

English GCSE (grade A* - C (equivalent to 4-9))
Mathematics GCSE (grade A* - C (equivalent to 4-9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

The apprentice will be expected to have the ability to work at a fast pace with a varied workload and multi-tasking is key. You will be liaising with clients and other stakeholders over the phone, email and in person and therefore have good written and spoken English. The successful candidate will also have IT experience, and be efficient using Microsoft packages such as Outlook and Excel are a must.

About this company

We are an established estate agent and letting agent based in Plymouth. We specialise in sales, lettings and property management and take pride in delivering an exceptional service to sellers, buyers, landlords and investors alike. Moving is a busy and exciting time and we’re here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. Our company has always been at the forefront of property marketing technology, but our biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients. Conveniently located on Mutley Plain, as one of the leading estate agents in Plymouth, we recognise that our customers share our passion for property. Directors at the branch are husband and wife team Chris and Merolyn Whitaker. Chris, a former British Army Officer brings 21 years of management experience to the role, with Merolyn, bringing first-hand knowledge of the area having grown-up locally. We’re experienced and qualified letting agents in Plymouth – as members of the Association of Residential Letting Agents (ARLA) we have Client Money Protection insurance in place to ensure your money is safe. In addition we are members of The Property Ombudsman and abide by the Trading Standards Approved Code. We offer a wide range of properties for sale and to rent not only in Plymouth but also in the surrounding areas of Torpoint, Saltash, Callington, North Plymouth, Crownhill, Derriford and Woolwell and to the west and south in Plympton, Plymstock, Ivybridge and the South Hams.

https://www.martinco.com/estate-agents-and-letting-agents/branch/plymouth/ (opens in new tab)

After this apprenticeship

A full-time job may be offered to the right candidate on completion of their apprenticeship.

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