Business Administration Apprentice Level 3

Summary

How would you like to work for an employer who is keen to see his team thrive and progress and happy to support career aspirations. You would be an integral member of a busy, friendly but professional team environment helping with all things administration and customer service.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Wage Bracket is set by the National Living Wage for the age of the apprentice. This will range from £13,312 - £22,308 Age and candidate dependent.

Training course

Business administrator (level 3)

Hours

Our standard hours are 08:30-17:00 with 30 minutes for lunch. Days TBC.

40 hours a week

Possible start date

Tuesday 15 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Providing office support so that staff can work smoothly with customers and each other.

· Maintaining organised files and records of business activity

· Analysing data and market trends

· Produce correspondence and reports

· Data entry

· Administer financial processes, such as petty cash, banking, invoicing

· Provide support to individual managers e.g. diary management, travel planning, supporting events and servicing meetings.

· General office duties such as photocopying, filing, archiving

· Providing feedback on office efficiency and suggesting possible improvements.

· Communicating effectively to colleagues and customers

· Managing the phones/inbound enquiries

· Sending/receiving emails

· Utilising in-house software systems

· Utilising Word, Excel, Outlook

· Supporting your colleagues with ad hoc duties

· Working towards your Level 3 in Business Administration

Where you’ll work

e-Innovation Centre, University of Wolverhampton, Telford

TF2 9FT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
Functional Skills in maths and English, if required
End Point Assessment
Work-based learning

Requirements

Essential qualifications

GCSE or equivalent in:

English & maths (grade A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Analytical skills
Team working
Creative
Initiative
Non judgemental
Patience
Ability to multitask

About this company

Our software is used by SMEs and multi-nationals, councils and governments. We don't mind how big or small you are. Variety is the spice of life! We have experience in so many markets: asbestos, legal services, water hygiene (Legionella), fire risk, animal feed, engineering, even greetings cards! We treat our customers as partners. Many of our clients have been working with us for years, decades even. We want to build relationships, not just software.

https://start-software.com/#8c88b2f1-9cbe-4ba6-99d6-dd8dcfb5c4cc (opens in new tab)

After this apprenticeship

We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

Paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC1000263220.

Apply now

Closes in 14 days (Monday 14 October at 11:59pm)

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