Administrative Assistant Apprenticeship

Summary

Working within a busy office environment, you will support the administrative team to meet the schools key targets. The provision of full support to the Head Teacher to ensure the effective administration of the school.

Annual wage

£22,737 a year

Minimum wage rates (opens in new tab)

Grade 2, Please note, the salary is Pro-rata. Term time only.

Training course

Customer service practitioner (level 2)

Hours

Monday- Friday, 08:00 - 15:45. Term time only.

36 hours a week

Possible start date

Wednesday 2 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Telephone and reception duties
Dealing with visitors and callers to the school
Organising sending post
Opening and distribution of post
Preparation of the daily and weekly bulletins
Maintenance of school electronic diary
Updating the MIS with student data collection information
Input and receipt orders
Production of letters and setting up trips/events/ items on ParentPay
Update school website blog with diary news and content items
Under the direction of line management, to undertake a range of administrative tasks to support the running of the school. This may include collation of data, preparation/distribution of communications and a range of administrative support
Participate in training and other learning activities as required
Responsible, under the direction of the Head Teacher, for financial matters having due regard to the appropriate financial directions and regulations of the Authority
Ensure the provision of an effective administrative secretarial and clerical support to the Head Teacher and other teaching staff as required in specialist areas
Generally organise, plan and control workloads and procedures The interpretation and the provisions of regulations and directives, and the provision of advice on matters within the scope of the job. Individuals have a responsibility for promoting and safeguarding the welfare of children and young people he/she is responsible for or comes into contact with
To ensure all tasks are carried out with due regard to Health and Safety
To undertake appropriate professional development including adhering to the principle of performance management
To promote the agreed vision and aims of the school
To set an example of personal integrity and professionalism
Attendance at appropriate staff meetings and parents evenings
Any other duties as commensurate within the grade in order to ensure the smooth running of the school

Where you’ll work

Barford Road

Ladywood

B16 0EF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Functional Skills in maths and English, if required
Relevant workplace training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Creative
Customer care skills
Initiative
IT skills
Logical
Non judgemental
Number skills
Organisation skills
Patience
Presentation skills
Problem solving skills
Team working

Other requirements

Batford Primary School is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. All successful applicants will require an enhanced disclosure from the Disclosure and Barring Service. The outcome of the online search may be that may be discussed at interview. This post is exempt from the Rehabilitation of Offenders Act 1974, please refer to schools Employment of ex-offenders policy and Safeguarding and Child protection policy available on the school website.

About this company

Barford Primary school is a vibrant and exciting school which has just been graded 'Good' in all areas in Ofsted in October 2023. The children are at the centre of everything we do in school- offering a range of extra-curricular activities, trips and residentials. We sit at the heart of our community and are extremely proud of the close relationship we have with parents and the wider community. Our vision and values permeate every aspect of school life; our supportive and friendly ethos is built into the fabric of our school. At Barford Primary School we truly believe 'Happy Hearts, healthy minds, exhilarating experiences , inspires success! Our children and the community we serve, are at the heart of all we do. We are a diverse and inclusive primary school, with a lot to be proud of.

After this apprenticeship

Possible full time position to the successful candidate on completion of apprenticeship.

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