Business and Admin Apprentice

Summary

Harbour House are offering an exciting opportunity for a business and admin apprentice to join their team based in St Austell. The role will enable you to enhance your career within the business industry, give you valuable on-the-job experience, whilst working towards an industry recognised qualification.

Annual wage

£12,675 a year

Minimum wage rates (opens in new tab)

Annual wage based on £6.50 per hour but could increase to £6.96 for the right candidate

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours a week

Possible start date

Monday 21 October

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include:

Assisting with general administrative duties. Such as data entry, filing, and document management.
Collecting KPI data & quality reporting across the service
Communicating with external agencies for data and referrals
Website configuration
Assisting in the preparation of reports for our trustees
Drafting documents and agreements
Setting up housing benefit claims
Maintenance administration
Managing office supplies
Taking minutes for meetings
Conducting quarterly feedback
Coordinating appointments, meetings and events
Collaborating with other departments to ensure efficient and smooth operations

Where you’ll work

Tehidy Offices

Burngullow Lane

St Austell

PL26 7TQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be working towards a Level 3 Business Administrator apprenticeship standard qualification.
The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace.
You will be required to attend St Austell College fortnightly, with some elements of the course are delivered online.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Good Listener
Microsoft Office (Word, Excel)

Other requirements

We work with some of Cornwall’s most at risk and vulnerable adults. We have a free carpark and a bus stop at the top of the road Annual attendance bonus based, gym discounts, 28 days annual leave, store discounts, access to an on-demand GP, access to counselling, company events.

About this company

Harbour Housing is an award-winning regional charity providing accommodation and support to those experiencing homelessness and other disadvantages across Cornwall. We provide services and manage projects across Cornwall and our goal is to empower beneficiaries to regain their independence and work towards maintaining their own accommodation through bespoke, person-centred support. A unique opportunity has arisen for two Business Administration apprentices to join the vibrant Navigators team at Harbour Housing's headquarters in St Austell. As a Business Administration apprentice, you will have the opportunity to acquire significant experience in a supportive and inclusive workplace while helping disadvantaged individuals within our community. This apprenticeship will give you with the necessary skills and knowledge to launch a successful career in administration while also contributing to the vital task of assisting individuals in rebuilding their lives.

https://www.harbourhousing.com (opens in new tab)

After this apprenticeship

The majority of our senior management team at Harbour Housing started their careers in non-managerial positions and have worked their way through the different roles. As a growing charity, there are many progression routes and opportunities. For example, once the apprenticeship is completed a full-time position within one of our admin teams may be available.

Ask a question

The contact for this apprenticeship is:

CORNWALL COLLEGE

Ceri

01209616103

The reference code for this apprenticeship is VAC1000262622.

Apply now

Closes in 3 days (Sunday 15 September at 11:59pm)

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