Apprentice Estate and Letting Agent

Summary

This apprenticeship includes duties such as sales and lettings viewings, administration for sale progression, registering applications on the telephone and in person and negotiation. Working closely with clients is a crucial part of being an Apprentice Estate and Letting Agent at Weldons Sales and Lettings.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9:00am – 5:30pm with a one hour lunch break. Alternative Saturdays 9:00am – 12:00pm midday.
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 3 Months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Registering applicants on the telephone and in person
Sales & lettings viewings
Administration for sale progression
Administration for lettings property progression
Sales chasing
Negotiating own sales / lets
Generating new business (general)
Dealing with clients directly

Where you’ll work

9 The Wincombe Centre

Wincombe Business Park

Shaftesbury

Dorset

SP7 9QJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YEOVIL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The apprenticeship training is delivered through a combination of workplace learning and regular college attendance through monthly virtual masterclasses. This training will teach you the knowledge, skills and behaviours set out in the Customer Services Practitioner Level 2 standard.

On completion the apprentice will receive Customer Services Practitioner Level 2 qualification. Functional Skills in maths and English may also be required depending on current level.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade Grade A*-C or 9-4)
Maths (grade Grade A*-C or 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Team working
Creative
Physical fitness

Other requirements

Must hold a valid UK driving licence and have own vehicle. You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment

About this company

Weldons Sales & Lettings is a family owned and run, Award winning Local Independent agent based in Shaftesbury, North Dorset. Over the years we have built up an enviable reputation for our honesty, integrity and customer service. We treat our clients with respect and work with them closely to exceed their expectations. We specialise in providing our customers whether buyers, sellers, landlords, tenants or investors with a first-class end to end service. With many years of experience and wealth of local knowledge, we pride ourselves in providing accurate Market & Property appraisals, backed up with recent market intelligence, research and data. Our dedicated team have established a reputation for integrity, honesty and above all putting our clients first.

https://weldonsonline.com/ (opens in new tab)

After this apprenticeship

Upon successful completion of your apprenticeship, there may be the opportunity for further progression and responsibilites within Weldons Sales & Lettings.

Upon successful completion of the Level 2 Customer Services Practitioner apprenticeship, you can progress onto a Level 3 programme such as Business Administration, Customer Service Specialist, Team Leader.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

019358455380

The reference code for this apprenticeship is VAC1000262568.

Apply now

Closes in 9 days (Tuesday 1 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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