Business and Administration Assistant Apprentice

Summary

European Innovation is a leading tech company and business incubator based in Telford, Shropshire. We are committed to fostering innovation and supporting entrepreneurs in their journey to success. Our Business Innovation Centre serves as a hub for creative thinking, collaboration, and entrepreneurial development.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday: 9am until 5pm (Hours may vary - breaks to be confirmed)
37 hours a week
Possible start date: Saturday 19 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administrative Support: Working as part of the administrative team, handling correspondence, scheduling appointments, and maintaining records.
Customer Service: Serve as a point of contact for visitors and clients.
Event Coordination: Assist in the planning of events, including workshops, seminars, and networking events.
Database Management: Maintain accurate and up-to-date records in our databases, ensuring information is organised and readily accessible.
Document Preparation: Assist in the preparation and distribution of documents, presentations, and reports as required.
Office Management: Working as part of the team running the office by coordinating supplies, equipment, and other resources.
Collaboration: Working with team members to support projects and initiatives aimed at driving innovation and entrepreneurship.

Where you’ll work

MAXI HOUSE

HALESFIELD 20

TELFORD

ENGLAND

TF7 4QU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

One day a month at Telford College - Day release
Regularly assessor visits
Mentor on site
The training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative

Other requirements

Please consider the follwing- Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively liaising with team members, clients, and external stakeholders. Organisational Skills: Demonstrated ability to prioritise tasks, manage time efficiently, and maintain attention to detail in a fast-paced environment. Customer Focus: A customer-centric mindset with a genuine desire to provide exceptional service and support to clients and visitors. Tech Savvy: Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and familiarity with basic office equipment and software.

About this company

European Innovation is a leading tech company and business incubator based in Telford, Shropshire. We are committed to fostering innovation and supporting entrepreneurs in their journey to success. Our Business Innovation Centre serves as a hub for creative thinking, collaboration, and entrepreneurial development.

https://www.woote.co.uk/ (opens in new tab)

After this apprenticeship

A full-time position may be available depending on performance

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Charlotte

charlotte.bostock@telfordcollege.ac.uk

01952642329

The reference code for this apprenticeship is VAC1000262053.

Apply now

Closes tomorrow (Tuesday 1 October at 11:59pm)

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