Level 2 Customer Service Practitioner Apprenticeship

LITTLEOVER HEALTHCARE UK LTD

Burntwood, WS7 1AQ

Closes today at 11:59pm

Posted on 2 July 2024

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Contents

Summary

Chase Terrace Pharmacy are seeking an enthusiastic Customer Service Apprentice. You will work with customers on the counter, assist the pharmacist on duty, have a good knowledge of customer service practice and experience in cash handling. Flexibility available on start date to accommodate Summer 2024 school/college leavers.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.30am - 6.30pm. Hours to be agreed within these opening hours.

30 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Tasks will include:

  • Serving and speaking to customers
  • Helping customer to find and buy the right products
  • Handling cash, taking card payments and balancing a till
  • Stocking shelves and displaying goods
  • Pricing items
  • Dealing with customer complaints (with managers help)
  • Keeping the shop clean and tidy

Where you’ll work

4 Rugeley Road

Chase Terrace

Burntwood

WS7 1AQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship qualification
    • Support with English and maths if required
    • End Point Assessment
    • Work based learning

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • GCSE English and Maths (grade A*-C/9-4 or Level 2 FS)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Reliable and motivated
    • Professional and friendly

    Other requirements

    What is your long term aim? Do you have an interest in pharmaceuticals?

    About this company

    Chase Terrace Pharmacy is a NHS Community Pharmacy providing all NHS pharmacy services and free prescription delivery in the local area.

    After this apprenticeship

    • Possible future career at the pharmacy 
    • Working alongside pharmacists 

    Ask a question

    The contact for this apprenticeship is:

    JUNIPER TRAINING LIMITED

    Diane Jones

    diane.jones@junipertraining.co.uk

    The reference code for this apprenticeship is VAC1000261806.

    Apply now

    Closes today at 11:59pm

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.