Property administrator apprentice

METRO PM LIMITED

Birmingham, B17 0DH

Closes in 10 days (Monday 30 September at 11:59pm)

Posted on 19 June 2024

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Summary

A fantastic opportunity to join the team here at MetroPM, working as a Property administrator apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today.

Annual wage
Competitive

Minimum wage rates (opens in new tab)

Salary based on existing experience in property, performance reviews, and appraisals for salary increase.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9am to 5.30pm

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Responsibilities

  • Basic Letter writing
  • Sending minutes, notice of meeting, letters prepared by property managers
  • Data entry
  • Updating clients details on software
  • Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
  • Franking post and taking to the post office
  • Ordering stationary
  • General office administration including photocopying, scanning, e-mailing, axing and laminating
  • Opening new files when required
  • Archiving files ready for collection
  • Sending brochure to prospective clients
  • Assisting the accounts assistant as necessary and the need of the company dictates.
  • Handling of all inbound customer contact to achieve a first contact resolution wherever possible.
  • Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible.
  • Manage and document customer requests efficiently for the supply of keys, fobs and permits.
  • Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
  • Ensure all customer information is handled confidentially and in line with GDPR.
  • Support Property Managers in order to ensure customer and development issues deliver resolutions promptly.
  • Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.

Where you’ll work

St Mary's House 68 Harborne Park Road Harborne

Birmingham

B17 0DH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    Business Administrator Level 3 apprenticeship.

    Functional Skills in English and maths if applicable.

    1 day per week on and off the job training with Metro PM.

    Minimum of 1 day per month training at Protocol Consultancy Services (Training Provider).

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade A*-C or 4-9)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Time Management

    About this company

    Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.

    https://metro-pm.co.uk/ (opens in new tab)

    After this apprenticeship

    Full time employment.

    Career and further learning progression opportunities.

    Ask a question

    The contact for this apprenticeship is:

    TRANSWORLD PUBLICATIONS SERVICES LIMITED

    Jodie Simmons

    jsimmons@protocolgroup.co.uk

    01212362634

    The reference code for this apprenticeship is VAC1000259104.

    Apply now

    Closes in 10 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.