Leisure Team Member Apprenticeship

LED Community Leisure Ltd - Sidmouth Leisure Centre

Primley Road, EX10 9LH

Closes in 23 days (Saturday 12 October)

Posted on 17 June 2024

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Contents

Summary

Are you passionate about fitness and customer care? We're seeking enthusiastic individuals to join our team on a fixed-term apprenticeship of up to 18 months. As a Leisure & Fitness Apprentice, you'll play a crucial role in ensuring the safe and efficient operation of our leisure centre while providing exceptional customer service.

Annual wage
£16,770 a year

Minimum wage rates (opens in new tab)

Training course
Leisure team member (level 2)
Hours
37 Hours Per Week - Exact Shifts To Be Confirmed - Including Early Mornings, Evenings, Weekends and Bank Holidays.

37 hours a week

Possible start date

Saturday 19 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At LED Leisure you will work towards your Leisure Team Member L2 Apprenticeship Qualification over the course of 15 Months.

Day to Day Responsibilities:

Assistant Fitness Instructor

- Qualify in Level 2 Gym.

- Advise customers on the correct use of the facilities acknowledging their capabilities.

Pool Attendant

- Qualify in NPLQ.

- Assist on poolside and lifeguarding duties.

Swimming Teacher

- Assist as an aquatic Helper until swimming qualification is obtained.

- Qualify in Level 2 Swimming Teacher.

- Adhere to the Swimming Teacher job description.

Building controls & checks

- Assist in preparing all areas of the centre for use by customers.

- Assist in opening and securing the premises each day.

- Assist in ensuring that the facilities are being used in the approved manner and to apply correct procedures where they are not.

- Ensure that all areas of the centre are maintained in a clean condition. This will require assisting with cleaning duties as required in accordance with the cleaning schedules.

Front of House support

- Assist with the administration of the facility including responsibility for the till, bookings, and membership administration together with general and telephone enquiries.

- Assist duty team members in achieving high levels of customer service.

- Understand the LED 'Membership Journey' - induction and post-induction.

- Assist with membership sales and retention targets.

Training

- Undertake regular training as specified on your Leisure & Fitness Apprentice training plan.

- Prepare for and undertake assessments as required.

- Skillgate compliancy - ensure all training is completed and kept up to date

- Complete the full apprenticeship to the end point assessment

Team Benefits:

- Free Gym, Swim & Group Exercise Membership (worth £397)

- Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits

- My Staff Shop Employee Benefit Scheme - Save money on your shopping, Savings or Mortgages.

- Free Bowling for Team Member & their household at Ocean

- Free Soft Play for dependents of Team Members at Ocean

- Employee Assistance Programme & Counselling

- Business Development Training

- Shout Out Award Scheme

We embrace diversity and encourage applications from all members of our community. Your ability to excel in this role is what matters most to us. Join our team and be part of something extraordinary! Apply today!

Where you’ll work

Primley Road

EX10 9LH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Leisure team member (level 2)

Equal to GCSE

Course contents
  • Work in a team to support peers and colleagues to meet the goals of the business.
  • Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
  • Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
  • Monitor customer use of equipment and ensure their safety, intervening as necessary.
  • Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
  • Use IT including front of house system, social media and digital channels.
  • Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
  • Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
  • Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
  • Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
  • Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
  • Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

    • Your training plan

    Day to Day Responsibilities: 

    Assistant Fitness Instructor 

    • Qualify in Level 2 Gym
    • Advise customers on the correct use of the facilities acknowledging their capabilities
    • Pool Attendant
    • Qualify in NPLQ
    • Assist on poolside and lifeguarding duties 

    Swimming Teacher 

    •  Assist as an aquatic helper until swimming qualification is obtained
    • Qualify in Level 2 Swimming Teacher
    • Adhere to the Swimming Teacher job description
    • Building controls & checks
    • Assist in preparing all areas of the centre for use by customers
    • Assist in opening and securing the premises each day
    • Assist in ensuring that the facilities are being used in the approved manner and to apply correct procedures where they are not
    • Ensure that all areas of the centre are maintained in a clean condition. This will require assisting with cleaning duties as required in accordance with the cleaning schedules

    Front of House support 

    • Assist with the administration of the facility including responsibility for the till, bookings, and membership administration together with general and telephone enquiries
    • Assist duty team members in achieving high levels of customer service
    • Understand the LED 'Membership Journey' - induction and post-induction
    • Assist with membership sales and retention targets

    Team Benefits: 

    • Free Gym, Swim & Group Exercise Membership (worth £397)
    • Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
    • My Staff Shop Employee Benefit Scheme - Save money on your shopping, Savings or Mortgages.
    • Free Bowling for Team Member & their household at Ocean
    • Free Soft Play for dependents of Team Members at Ocean
    • Employee Assistance Programme & Counselling
    • Business Development Training
    • Shout Out Award Scheme

    We embrace diversity and encourage applications from all members of our community. Your ability to excel in this role is what matters most to us. Join our team and be part of something extraordinary! Apply today! 

    Requirements

    Desirable qualifications

    Other in:

    • None required (grade None required)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Team Working
    • Organisation Skills

    About this company

    LED is always looking at ways in which to improve the services and facilities we offer and ways in which we can contribute positively to the local community. A report from 4 Global & Data Hub commissioned to understand the Social Value of the organisation in East Devon found that the Social Value generated across 7 sites run by LED was approximately £8.9million for 2019, as this was the last full year of activity before the COVID-19 pandemic. We have now returned to these levels.

    After this apprenticeship

    We have lots of career paths that can lead on from this role, such as full time lifeguard, swim teach or fitness instructor roles.

    Ask a question

    The contact for this apprenticeship is:

    LIFETIME TRAINING GROUP LIMITED

    The reference code for this apprenticeship is VAC1000258505.

    Apply now

    Closes in 23 days (Saturday 12 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.