Apprentice Parts Tech - Masons Kings - Chudleigh

JAMES MASON LTD

NEWTON ABBOT, TQ13 0BY

Closes on Thursday 31 October

Posted on 17 June 2024

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Summary

As an Apprentice Parts Tech you will be using John Deere’s sophisticated parts systems, run a profitable retail environment, merchandise goods effectively and understand the value of John Deere products and the importance of selling on quality rather than price.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Retailer (level 2)
Hours
Monday - Friday, between 8.00am and 6.00pm. Saturday's may be required on a rota basis.

40 hours a week

Possible start date

Tuesday 5 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Communicating across the business using a variety of methods including verbal and electronic communication
  • Processing parts orders from internal and retail customers along with processing warranty returns
  • Identifying specific components using electronic parts catalogue
  • Processing transactions
  • Supporting the dealer and your colleagues to carry out regular stock taking activities
  • Marketing activities and promotional campaigns

Where you’ll work

RIXEY PARK

KINGSTEIGNTON ROAD

CHUDLEIGH

NEWTON ABBOT

TQ13 0BY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PROVQ LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

    • Your training plan

    • Level 2 Retailer Standard qualification 
    • Functional Skills in maths & English (if required)
    • Training consists of residential block release and online training sessions

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English & Maths (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    Working in a John Deere dealership you will be a key member of an inclusive and dynamic workforce. The John Deere dealer of tomorrow is a challenging business, with a wide range of opportunities and exciting prospects for the right people. The job can be physically demanding. You may be required to work unsociable hours during busy periods

    About this company

    Masons Kings are a leading, family run, Agricultural and Turf dealership, plus Country Store, with over 30 years experience in the industry. We were established in 1974 as an agricultural machinery dealer and in 1985 became one of the first John Deere dealerships in the South West. Further expansion of the product range came in 2000 when a Turf equipment department was opened.

    https://www.masonskings.co.uk/ (opens in new tab)

    After this apprenticeship

    • It is not uncommon for Parts Techs to progress through the ranks to become Parts Managers

    Ask a question

    The contact for this apprenticeship is:

    PROVQ LIMITED

    The Recruitment Team

    recruitment@provq.com

    01743 762044

    The reference code for this apprenticeship is VAC1000258357.

    Apply now

    Closes on Thursday 31 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.