Information Communication Technician (ICT) Support Apprentice
INFOTECH 24 7 LIMITED
Hartlepool, TS24 7AD
Closes in 25 days (Monday 14 October at 11:59pm)
Posted on 14 June 2024
Contents
Summary
Northern Skills are recruiting on behalf of In Studio. In Studio are looking for a hardworking teamplayer to join their busy team as an ICT Support Technician. The successful candidate will provide technical support to customers and gain a level 3 in Information Communication Technician.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday.
Times to be confirmed.
37 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 Year 9 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Customer Support:
- Provide technical support to customers (internal and external) through various communication channels including phone, email, and live chat
Troubleshooting and Diagnosis
- Use appropriate troubleshooting methodologies and tools to identify and resolve ICT problems and fault
3. Technical Specifications:
- Interpret and apply technical specifications relevant to ICT tasks to ensure accurate and effective solution
- Build and update of WordPress websites
Security Compliance:
- Implement and adhere to security policies for ICT tasks, ensuring compliance with organizational requirement
- Issue Resolution:
Use relevant tools and technologies to resolve technical issues, ensuring timely and effective solution
Stakeholder Communication:
- Communicate with stakeholders at all levels, explaining steps to resolve issues or set up systems, and managing escalation and expectations effectively
Testing Methodologies:
- Apply appropriate testing methodologies to hardware, software, and cabling assets to ensure functionality and reliability
Continuous Learning:
- Engage in guided continuous self-learning to stay updated with technological advancements, enhancing relevant skills and taking responsibility for professional development
Documentation and Escalation:
- Document ICT tasks and escalate issues as necessary to ensure a clear audit trail and progression of problems.
Software and Hardware Configuration:
- Install and configure software and hardware, including mobile apps, printers, projectors, scanners and cameras
Issue Prioritization:
- Prioritize IT issues based on customer service level agreements to ensure timely resolution
Security Access Management:
- Administer security access requirements and permissions for stakeholders, including password resets, and escalate as needed
System Rollouts and Upgrades:
- Support the rollout of new systems, upgrades, or applications, ensuring smooth implementation and minimal disruption to operations
Where you’ll work
The BIS - Unit 1
13-17 Whitby Street
Hartlepool
TS24 7AD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Level 3 Information Communication Technician (ICT)
- Support Route
- Day release one day per week
- Middlesbrough College
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Other requirements
This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.
About this company
In Studio been in the business for 22 years now with fantastic customers who come back time and again. Whether they are on our doorstep or further afield, our customers return for our experience, great service and excellent value.
After this apprenticeship
- Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Ask a question
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC1000258206.
Apply now
Closes in 25 days (Monday 14 October at 11:59pm)
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