Apprentice Customer Service Advisor - Steven Eagell Toyota - Cambridge

STEVEN EAGELL LIMITED

Cambridgeshire, CB1 3LH

Closes on Thursday 31 October

Posted on 14 June 2024

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Summary

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. As a key member of the team, you will co-ordinate the movements of customer's vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Retailer (level 2)
Hours
Monday - Friday between the hours of 8.00am - 6.00pm. Saturday's may be required on a rota basis.

40 hours a week

Possible start date

Tuesday 5 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. 

Duties will include:

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Where you’ll work

Coldhams Business Park

Norman Way

Cambridge

Cambridgeshire

CB1 3LH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PROVQ LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

    • Your training plan

    • Level 2 Retailer Apprenticeship Standard 
    • Functional Skills in maths and English (if required)

    With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with highly skilled professionals. 

    Residential training - All travel and accommodation costs are covered by the employer. 

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English & Maths (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    Once qualified you will have a number of transferable skills You may be expected to work Saturday’s on a rota basis Off the job training is on a residential basis

    About this company

    Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances

    https://www.steveneagell.co.uk/toyota/ (opens in new tab)

    After this apprenticeship

    Once qualified there is the opportunity for further advanced training and possiblly progression within the company.

    Ask a question

    The contact for this apprenticeship is:

    PROVQ LIMITED

    The Recruitment Team

    recruitment@provq.com

    01743 762044

    The reference code for this apprenticeship is VAC1000258082.

    Apply now

    Closes on Thursday 31 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.