Business Administrator Apprentice

Summary

A vacancy has come available within our office in Tunstall, supporting the office team with general administration duties, answering the phone and supporting the care team i.e. general enquiries and paperwork.

Annual wage: £12,740 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday- 09:30-16:30
35 hours a week
Possible start date: Tuesday 8 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Recruitment Support: Assist in the recruitment process by posting job openings, screening resumes, coordinating interviews, and conducting initial candidate assessments
Good understanding of word and excel Onboarding Assistance: Facilitate the onboarding process for new hires, ensuring a smooth integration into the company Values Employee Records Maintenance
Support the maintenance of accurate and up-to-date employee records, ensuring confidentiality and compliance with relevant regulations
HR Administration: Assist with day-to-day HR administrative tasks, such as filing, data entry, and document preparation, under the guidance of the HR Administrator
Employee Relations: Learn to handle basic employee relations matters and assist in resolving issues to maintain a positive work environment
Training and Development: Collaborate in organising training sessions and development programs to enhance employee skills and promote professional growth

Where you’ll work

Enterprise Chambers,

276 Furlong Road,

Stoke-on-Trent

ST6 5UN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Apprenticeship
Functional Skills if required
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Logical
Non judgemental
Number skills
Organisation skills
Patience
Presentation skills
Problem solving skills
Team working

Other requirements

Candidates will need to pass a DBS check to start the role. How would you get to your place of work?

About this company

Independent support provide person centered care and support solutions for individuals with learning disabilities within a residential, supported living and community placements. Our staff provide appropriate support to people and do not discriminate against them. We enhance the quality of people’s lives by assisting them to develop confidence and new skills.

After this apprenticeship

Possible full-time employment on completion of apprenticeship.

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