Apprentice Sales Office Administrator

JOHN HORNBY SKEWES & CO LTD

LEEDS, LS25 2HR

Closes in 10 days (Monday 30 September at 11:59pm)

Posted on 14 May 2024

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Contents

Summary

The successful candidate will have excellent interpersonal skills, be an engaging and adept communicator, be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9.00am - 5.00pm with 30 minutes unpaid lunch and 2 x 10 minute "tea" breaks.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Based at our Garforth, Leeds Head Office, we are recruiting a Sales Office Administrator for our busy sales office.

The primary objective of the role is proactively growing sales. The successful candidate will have excellent interpersonal skills:

  • Be an engaging and adept communicator
  • Be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment
  • Be literate, numerate
  • Competent with MS Office applications and CRM
  • Work well in a team and independently with direct experience in business to business sales or be an enthusiastic learner with clear potential

Main Roles and Responsibilities:

  • Processing of domestic and export trade customer orders received via various methods, preparation of customer orders to include order input, confirmations, preparing and issuing Pro-Forma invoices and managing the dispatch process
  • Liaising with freight forwarders and service providers to facilitate the seamless provision of excellent customer service
  • Generating correct and precise documentation to
    accompany goods where necessary
  • Working closely in cooperation with the Sales Office Team
    Leader and all company departments and colleagues to ensure the highest levels of customer care are always met, efficiency and
    effectiveness are at their maximum and the Company's objectives
    and goals are met.
  • Working closely in cooperation with the Business
    Development Managers to ensure customer care, and aftersales
    service levels are met
  • Ensuring the El0 customer database is accurately
    maintained, updated
  • Ensuring customer pricing on the El0 system is accurately
    maintained
  • Monitor new account applications and provide a welcome
    email to all new successful applications
  • Oversee and manage the process of helping prospective
    customers and new trade customers with their enquiries and the
    application process, including immediate access to the trade web
    site portal
  • Politely, confidently and accurately receive and deal with
    customer general and pricing queries
  • Politely and confidently receive, deal with, and where
    necessary take high level ownership to resolve customer queries
    and complaints
  • Assisting in general Sales Office duties as required

Induction:

  • An established induction process commences on the first
    day of employment

Where you’ll work

SALEM HOUSE

PARKINSON APPROACH

GARFORTH

LEEDS

LS25 2HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    During your apprenticeship you will be enrolled at Leeds City College
    (School of Business) and will complete the following programme:

    Level 2 Customer Service Practitioner Apprenticeship Standard:

    This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

    Duration and start date:

    This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade C / 4)
    • Maths (grade C / 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience
    • Physical fitness
    • Microsoft Word & Excel
    • Willingness to learn

    Other requirements

    - Commute time. - Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national­minimum-wage-rates.

    About this company

    Distribution of Musical instruments, merchandise, amplification and karaoke equipment.

    https://www.jhs.co.uk/ (opens in new tab)

    After this apprenticeship

    Potential full time role. 

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Apprenticeships Recruitment Team

    apprenticeships@leedscitycollege.ac.uk

    0113 284 6464

    The reference code for this apprenticeship is VAC1000250924.

    Apply now

    Closes in 10 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.