Customer Service Apprentice

Summary

A Level 2 Customer Service Apprentice is required. Immediate start with an exciting opportunity for an individual enthusiastic, dedicated apprentice, seeking a new challenge, keen to learn and would like a career in joining our small and friendly team. We are a fast paced and growing business based at Orplex in Bury. Duties include: general office duties including answering the telephone and passing on messages in an efficient and timely manner.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Thursday: 8.30am – 5.00pm Friday: 8.00am – 4.00pm
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Live interaction with internal and external customers
Understanding the core values of the organisation
General office duties including answering the telephone and passing on messages in an efficient and timely manner
Updating spreadsheets in Excel and on a Smartsheet document
Updating office systems and responding to general customers requests by email
Keeping the meeting room diary up to date on a weekly basis
Process requests for hospitality, stationery and operate a stock ordering and control system replenishing stock
Book/cancel meeting rooms and pool vehicles as requested and be responsible for hospitality
Assist with the input, maintenance and interrogation of record systems both manual and electronic
Handling enquiries from internal and external customers
Discuss customer needs
To assist with the production of documents and other correspondence
Carry out any other reasonable duties as required including providing cover where appropriate

Where you’ll work

UNIT 4

PORTLAND INDUSTRIAL ESTATE

PORTLAND STREET

BURY

BL9 6EY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner L2 Standard
College attendance will be required one day a month.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

About this company

With over 24 years of experience in the areas of construction, electrical and lifting equipment. We understand the needs of fast-moving industries and utilise the mobility created by e-commerce to provide a service that adds value to our customers. Orplex Ltd was set up in 2014, with the acquisition of several e-commerce web sites and domains with the intention of creating for our customers the best online shopping experience. Orplex Ltd, founded in 2014, embarked on a journey to enhance the online shopping experience for our valued customers by acquiring multiple e-commerce websites and domains.

https://orplexltd.co.uk (opens in new tab)

After this apprenticeship

On completion of the apprenticeship, a possible full time job may be offered.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000250824.

Apply now

Closes in 27 days (Friday 18 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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