Customer Service Assistant Apprentice

NOVA TRAINING COLLEGE LTD

LONDON, NW9 9BW

Closes in 15 days (Thursday 12 December at 11:59pm)

Posted on 8 May 2024

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Summary

This customer service apprentice role is an excellent opportunity to learn and develop new skills and be a part of a successful team. Highly motivated, hard-working and tenacious individuals will be best suited to this role. If you would like to kickstart your career in customer service then this will be a perfect role for you!

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 9.00am - 5.00pm

35 hours a week

Possible start date

Monday 16 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answering clients queries
  • Providing  required information to the clients by email
  • Creating/editing marketing templates
  • Providing general and specific information to clients
  • Other general admin duties

Where you’ll work

17 WESTMORELAND ROAD

THE HYDE

LONDON

NW9 9BW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIRST RUNG LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English (if required)
  • Blended on/off the job training and location to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills

About this company

Nova Training College (NTC) is a leading Training Provider and Assessment Centre for vocational courses for over 10 years. These courses include Accounting, Electrical, Business, Health and Social Care, IT and many more. The mission of Nova Training College (NTC) is to ensure that through high-quality teaching and learning, our students gain the desired qualifications, obtain broad knowledge in their desired field, and the relevant skills and experience to allow them to achieve their career goals. We are an approved centre of various awarding bodies and also work in partnership with other organisations to deliver specialised training.

After this apprenticeship

  • The successful candidate can progress onto further training or into employment

Ask a question

The contact for this apprenticeship is:

FIRST RUNG LIMITED

Sabreena Valydon

svalydon@firstrung.org.uk

07495 464797

The reference code for this apprenticeship is VAC1000249536.

Apply now

Closes in 15 days (Thursday 12 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.