IT Support Apprentice

Yorkshire Payments

BRIGHOUSE, HD6 1JN

Closes in 13 days (Friday 4 October at 11:59pm)

Posted on 28 June 2024

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Contents

Summary

Velocity Academy have an exciting new opportunity for a Technical Support Apprentice with Yorkshire Payments, a Independent Merchant Services based in Brighouse. Duties include: configuration of hardware / software installation on site and providing 1st line technical support to customers, via phone, email, and ticket system.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Mon – Fri, 9:00am – 5:00pm with additional on-call work from home, covering evening and weekends.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Demonstration of our services to potential customers in person and remotely
  • Building customised Epos systems in line with customer requirements
  • 1st line Technical support to customers, via phone, email, and ticket system
  • Troubleshooting Epos/ Technical issues
  • Diagnosing and resolving faults remotely
  • Providing timely and accurate customer feedback
  • Configuration of hardware / software
  • Installation on site
  • Management of own diary to build and install projects within SLA’s
  • Stock taking and reporting
  • Stock ordering and management

Where you’ll work

22 BETHEL STREET

BRIGHOUSE

HD6 1JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

    Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

    ·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

    ·        Address IT issues by prioritizing in response to customer service level agreements.

    ·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

    ·        Support the roll out of upgrades or new systems or applications.

    For a full list of programme modules visit: velocity-pt.co.uk

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English & Maths (grade A*-C/9-4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    You will be working for one of Yorkshires best known Independent Merchant Services companies. This is a great opportunity to join our organisation in the role of Epos & Technical Support. As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually. You will be extremely pro-active, self-motivated and be able to provide excellent customer service. The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

    After this apprenticeship

    • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
    • Potential for full time employment on successful completion of the apprenticeship.
    • Transferable skills that are invaluable in the wider world of work.

    Ask a question

    The contact for this apprenticeship is:

    VELOCITY 1ST LIMITED

    Tom Crossland

    thomas.crossland@velocity-academy.co.uk

    07887340679

    The reference code for this apprenticeship is VAC1000239135.

    Apply now

    Closes in 13 days (Friday 4 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.