Technical Support Apprentice

Yorkshire Payments

BRIGHOUSE, HD6 1JN

Closes in 18 days (Friday 4 October at 11:59pm)

Posted on 28 June 2024

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Contents

Summary

Velocity Academy have an exciting new opportunity for a Technical Support Apprentice with Yorkshire Payments, a Independent Merchant Services based in Brighouse. Duties include: configuration of hardware / software installation on site and providing 1st line technical support to customers, via phone, email, and ticket system.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Training course
Applications support lead (level 4)
Hours
Monday - Friday, 9.00am - 5.00pm with additional on call WFH, covering evening and weekends.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Demonstration of our services to potential customers in person and remotely
  • Building customised Epos systems in line with customer requirements
  • 1st line Technical support to customers, via phone, email, and ticket system
  • Troubleshooting Epos/ Technical issues
  • Diagnosing and resolving faults remotely
  • Providing timely and accurate customer feedback
  • Configuration of hardware / software
  • Installation on site
  • Management of own diary to build and install projects within SLA’s
  • Stock taking and reporting
  • Stock ordering and management

Where you’ll work

22 BETHEL STREET

BRIGHOUSE

HD6 1JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Applications support lead (level 4)

Equal to higher national certificate (HNC)

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

    • Your training plan

    Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

    Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

    Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to:

    • Provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services
    • Delivers the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them
    • Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects
    • Implement and support the creation of remote working environments 

    For a full list of programme modules visit: velocity-pt.co.uk

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English & Maths (grade A*-C/9-4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    You will be working for one of Yorkshires best known Independent Merchant Services companies. This is a great opportunity to join our organisation in the role of Epos & Technical Support. As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually. You will be extremely pro-active, self-motivated and be able to provide excellent customer service. The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

    After this apprenticeship

    • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
    • Potential for full time employment on successsul completion of the apprenticeship
    • Transferable skills that are invaluable in the wider world of work

    Ask a question

    The contact for this apprenticeship is:

    VELOCITY 1ST LIMITED

    Tom Crossland

    thomas.crossland@velocity-academy.co.uk

    07887340679

    The reference code for this apprenticeship is VAC1000239133.

    Apply now

    Closes in 18 days (Friday 4 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.