IT Apprenticeship
BURNSIDE COLLEGE
Tyne and Wear, NE28 7LQ
Closes in 4 days (Monday 23 September)
Posted on 20 August 2024
Contents
Summary
Are you looking to begin your career in IT and want the opportunity to make a real difference to the teaching and learning experience in a school environment? Burnside College are looking for an IT Apprentice to join their team. You will benefit from a mentor who really understands your experience having previously trained with Baltic themselves.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37 hours per week (working pattern to be confirmed)
37 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 5 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Providing first line support over the telephone and face-to-face to IT users
- Maintaining IT equipment to a high standard
- Preparing and testing portable devices ensuring they are available when requested
- Identifying IT faults and resolving them
- Installing hardware and software under the guidance of the IT Manager
- Working as part of a team to provide a high level of service to all stakeholders
Where you’ll work
Burnside College
St. Peters Road
Wallsend
Tyne and Wear
NE28 7LQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Duration: 12 Months and up to 3 Months End Point Assessment.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade C/4)
- English (grade C/5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
About this company
Welcome to Burnside College. We are an 11 to 18 all through secondary school set in the heart of Wallsend. Wallsend has a proud history; from the Roman fort of Segedunum to the strong industrial heritage in mining and ship building. At Burnside, we’re proud of the history of our community and aim to take pride in all that we do.
After this apprenticeship
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC1000219373.
Apply now
Closes in 4 days (Monday 23 September)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.