Apprentice Housing Improvement Support Officer

Oxford City Council

Didcot, OX11 7PH

Closes in 19 days (Tuesday 22 October)

Posted on 2 October 2024

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Summary

Do you want to make a real difference to people’s lives? Are you looking to help the most vulnerable members of our community? Are you looking for an exciting Apprenticeship that will enable you to make a difference to others whilst also enabling you to develop. We may have a great opportunity for you!!!

Annual wage
£13,570.95 a year

Minimum wage rates (opens in new tab)

£13,570.95 per annum in Year 1, with the potential to increase to £16,077.43 £19,483.68 - £22,071.03 per annum in Year 2 dependant on age

Training course
Business administrator (level 3)
Hours
Monday - Friday, shifts to be confirmed

37 hours a week

Possible start date

Sunday 1 December

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Support with undertaking keyboard work to include data entry
    systems
  • Support to maintaining office systems, databases and filing
  • Support clients on telephone who wish to adapt or repair their homes

Where you’ll work

Unit C14 Bizspace

Southmead Industrial Park

Hawksworth

Didcot

OX11 7PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ABINGDON AND WITNEY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    Business Administrator Level 3 Apprenticeship Standard:

    • The Course lasts for 15 months practical training period, plus 3 months for End Point Assessment
    • You will be working with our team at Oxford City Council and will be given the time and support needed to complete your assesments, you will required to attend Abingdon and Witney College for 10 days to complete the Business Professionals course and recive 12 vists from the college to support your learning 

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade A*-D / 9-3)
    • Maths (grade A*-D / 9-3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Team working

    About this company

    Help us build new homes, tackle the climate emergency, build new community facilities, and make Oxford’s economy fairer. You’ll get hands-on training working alongside experienced professionals, and you’ll earn a salary and gain a nationally-recognised qualification. Kick-start your career with Oxford City Council!

    https://www.oxford.gov.uk (opens in new tab)

    Company benefits

    We offer generous holiday 29 days We are committed to supporting career development opportunities and learning and development. An above average pension offering. Plus other great benefits.

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • This is a newly created position, providing excellent development and career opportunities to joinas an apprentice and be mentored by our Support Officer Team Leader that has a wealth of experience to support your on-going development and  lead in to a support officers role 

    Ask a question

    The contact for this apprenticeship is:

    Oxford City Council

    Tom Pocock

    tpocock@oxford.gov.uk

    01865 252788

    The reference code for this apprenticeship is VAC1000168320.

    Apply now

    Closes in 19 days (Tuesday 22 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.