Business Administrator Apprenticeship

Summary

General office duties such as answering the telephone and dealing with customer enquiries, stock enquiries, order processing/locating, some face-to-face customer dealings, working with our database, supporting website enquiries. Working as part of our team and independently.

Annual wage: £13,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 8:30 - 5:30 It may be that you are asked to work some Saturdays 8:30 - 1:30
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily duties will include (but not be limited to):

Dealing with customer enquiries through telephone/email
Following up on enquiries made via the website
Deal with stock enquiries from other branch
Administrative tasks within the office

To efficiently undertake basic administration and clerical duties which may include:

To support the business in general administrative duties which enable us to manage our clients effectively
To locate orders within warehouse and prepare for dispatch
To support the team to maintain accurate, timely stock management database records
To answer/deal with queries, both face to face and via the telephone, take messages and pass them onto the relevant member of staff in an appropriate and timely manner
To meet and greet visitors as required
Provide support to fellow members of the team

Where you’ll work

Business Park

1 Ongar Road

Hook End

Ongar

CM5 9FQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HARLOW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will study Level 3 Business Administrator Apprenticeship Standard. The training will be at Harlow College, Harlow, Essex, as well as on the job.

This will include Personal Learning and Thinking Skills.

The program is based on end point assessment.

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade 4/C or above)
Maths (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Enthusiasm/Motivation
Punctual

Other requirements

Possible one week paid trial, offered prior to apprenticeship offer.

About this company

We are an independent Volkswagen and Audi group car specialist. We sell used car parts for Volkswagen and Audi group cars only.

https://www.nirro.co.uk/ (opens in new tab)

After this apprenticeship

Ideally the apprentice will be offered a full-time permanent role within Nirro on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HARLOW COLLEGE

Kellie Tighe

ktighe@harlow-college.ac.uk

07739467348

The reference code for this apprenticeship is VAC1000087892.

Apply now

Closes in 8 days (Sunday 6 October at 11:59pm)

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