Level 3 Business Administration Apprentice

Summary

We are seeking an dedicated Service Advisor to join our team at AV Autos. The ideal candidate will have a strong background in administrative tasks and customer service. An interest in cars or knowledge of the automotive industry is advantageous in the role, but not essential.

Annual wage

£10,649.60 to £19,036.16 a year

Minimum wage rates (opens in new tab)

£7.00 an hour

Training course

Business administrator (level 3)

Hours

Monday to Friday 8am to 3pm

32 hours a week

Possible start date

Tuesday 8 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greet and assist customers in a friendly and professional manner
Schedule and manage appointments for vehicle servicing and repairs
Answer phone calls and respond to customer enquiries
Maintaining accurate records of customer interactions and transactions
Creating invoices and quoting any repairs via TechMan garage management software.
Liaising with suppliers to ensure any parts for repair are sourced
Coordinate with mechanics and other staff to ensure smooth operations in house
Keep the reception area clean and organised
Perform other administrative tasks as needed

Where you’ll work

Unit 2 Broomsleigh Business Park, Worsley Bridge Road, Sydenham

SE26 5BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

On programme Training:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

Knowledge Training Test
Skills Test
Oral Questioning – underpinned by portfolio

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grades 5-9 (A*- C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

Car, van service centre, MOT station

https://thecarmechanic.co.uk/ (opens in new tab)

After this apprenticeship

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship.

Ask a question

The contact for this apprenticeship is:

LONDON SOUTH EAST COLLEGES

Evelyn Nartey

evelyn.nartey@lsec.ac.uk

02039544152

The reference code for this apprenticeship is VAC1000277800.

Apply now

Closes in 16 days (Saturday 5 October at 11:59pm)

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