Customer Contact Apprentice Tendring District Council

To work as part of a very busy Customer Support Team based at Tendring District Council, Pier Avenue, Clacton on Sea. The L2 Apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be enthusiastic, self motivated, organised and be able to work on their own initiative.

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Closing date: 08 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,313.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 8.45am - 5.15pm. Friday, 8.45am - 4.45pm.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    08 Aug 2024

  • Date posted

    24 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000260111

  • Positions

    1 available

What you will do in your working day

Covering a wide range of functions, no two days are ever the same.  The post holder will be dealing with all manner of enquiries covering Housing Benefit and Council Tax, Environmental matters, including missed waste, also Private Sector Housing and those in Housing crisis to name but a few.

The main duties will also include raising service requests on specialist software systems, completing all necessary paperwork and following administration procedures, together with recording personal details within the guidelines set out by the General Data Protection Regulations. 

Other duties will include:

  • Switchboard support
  • Reception support
  • General administrative functions, including emails, data processing, stat recording etc
  • General office duties, including photocopying and scanning.
  • Post opening, collection and distribution.

Full training will be given on all aspects of the role, including the ICT applications used.

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship qualification.
  • Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
  • The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.
  • A total of 15 months plus Functional Skills in maths and English, if required.

What to expect at the end of your apprenticeship

  • Career progression will be dependent on vacancies coming up within the team or wider organisation.  Internal employees can apply for roles as and when they are advertised.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Due to the nature of customer contact, highly sensitive information is being dealt with daily. Successful candidates will need to use their discretion at all times and follow Data Protection regulations.

About the employer

Local authority that covers the area of Tendring, Essex

Employer

Tendring District Council

Address

88-90 Pier Avenue

Clacton-On-Sea

CO15 1TN

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Training

Training provider

TENDRING DISTRICT COUNCIL

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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