Apprentice Administration Assistant

Summary

Carry out administration processes to support emh Sharpes Administration Team. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.

Annual wage: £20,821 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9am to 5pm
35 hours a week
Possible start date: Monday 16 September
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide administrative support to EMH Sharpes Administration Team with positivity to ensure the effective
operation of administration tasks which will include liaising
with EMH Customer Services/Experience Team
To deliver front line customer care services effectively over all our multimedia channels including telephone, e -mail, web, text and SMS
Handle and help resolve multimedia queries in a prompt respectful and courteous manner
Interpret any repair queries and respond within set guidelines including instructions to contractors
Provide effective customer service to deal with routine queries, face to face, over the phone and via-email
Organise and schedule meetings, maintaining effective diary management
Scan, photocopy and maintain documents in line with data protection guidelines
Provide administration support for ad hoc requirement such as large mail communications, annual processes, projects, and the production of any manual correspondence
Assist with record keeping computerised and manual
Always maintain confidentiality and handle all information in accordance with Data Protection Policy
Support the Administration Team with the procurement process and stock recording of PPE/uniforms and relevant business purchases
Deal with arising queries, future and completed reactive works to help support Reactive Managers and Administrators

Where you’ll work

Memorial House

Whitwick Business Park

Coalville

Leicestershire

LE67 4JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2

Training schedule has yet to be agreed. Details will be made available at a later date

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Non judgemental
Patience

About this company

About us: emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. A wide range of training and development opportunities, we are an Investors in People accredited organisation. Our Values: Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits: Our generous package includes:  Competitive salary  Contributory pension scheme  Health cash plan – BHSF  39 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)  Flexible working We are an Investors in People accredited organisation, a wide range of training and development opportunities

https://www.emh.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential opportunities for successful candidates to progress further
within the company

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000254723.

Apply now

Closes in 18 days (Monday 9 September at 11:59pm)

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