Apprentice Administration Assistant
emh group
Leicestershire, LE67 4JP
Closes in 18 days (Monday 9 September at 11:59pm)
Posted on 31 May 2024
Contents
Summary
Carry out administration processes to support emh Sharpes Administration Team. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.
- Annual wage
- £20,821 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday,
9am to 5pm
35 hours a week
- Possible start date
-
Monday 16 September
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- To provide administrative support to EMH Sharpes Administration Team with positivity to ensure the effective
operation of administration tasks which will include liaising
with EMH Customer Services/Experience Team - To deliver front line customer care services effectively over all our multimedia channels including telephone, e -mail, web, text and SMS
- Handle and help resolve multimedia queries in a prompt respectful and courteous manner
- Interpret any repair queries and respond within set guidelines including instructions to contractors
- Provide effective customer service to deal with routine queries, face to face, over the phone and via-email
- Organise and schedule meetings, maintaining effective diary management
- Scan, photocopy and maintain documents in line with data protection guidelines
- Provide administration support for ad hoc requirement such as large mail communications, annual processes, projects, and the production of any manual correspondence
- Assist with record keeping computerised and manual
- Always maintain confidentiality and handle all information in accordance with Data Protection Policy
- Support the Administration Team with the procurement process and stock recording of PPE/uniforms and relevant business purchases
- Deal with arising queries, future and completed reactive works to help support Reactive Managers and Administrators
Where you’ll work
Memorial House
Whitwick Business Park
Coalville
Leicestershire
LE67 4JP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Customer Service Practitioner Level 2
Training schedule has yet to be agreed. Details will be made available at a later date
Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
- Patience
About this company
About us: emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. A wide range of training and development opportunities, we are an Investors in People accredited organisation. Our Values: Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits: Our generous package includes: Competitive salary Contributory pension scheme Health cash plan – BHSF 39 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time) Flexible working We are an Investors in People accredited organisation, a wide range of training and development opportunities
https://www.emh.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Potential opportunities for successful candidates to progress further
within the company
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Chloe Burton
chloe.burton@atem.co.uk
The reference code for this apprenticeship is VAC1000254723.
Apply now
Closes in 18 days (Monday 9 September at 11:59pm)
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