Technical Support Apprentice
CLEVERBOX UK LTD
BROMLEY, BR1 1DG
Closes in 12 days (Friday 20 September at 11:59pm)
Posted on 5 June 2024
Contents
Summary
Velocity Academy have an exciting new opportunity for a Technical Support Apprentice, a leading school website design & branding expert based in Bromley. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9am to 5:30pm.
37 hours a week
- Possible start date
-
Monday 23 September
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We have an opportunity for a confident, proactive and customer focused Technical Support Apprentice within our team. With a client base of over 1,000 schools and academy trusts, our support desk is a crucial element of our business.
Our ideal appointment will be a great communicator, have an eye for detail and a natural interest in tech, websites and helping clients with any queries they may have. Our services to the education sector are constantly evolving and so this new role comes with huge growth potential.
Your duties and responsibilities in this role will consist of:
Duties:
· Technical helpdesk support to our clients, via phone and email, on our proprietary website Content Management System (CMS)
· Quality assurance of web developers work and migrating client content into new websites
· Supporting the wider team on technical queries
· Identifying potential sales opportunities within client interactions, and escalating to technical sales expert
· Liaising regularly with design studio, project managers and website developers to achieve high quality outcomes
Where you’ll work
33 LONDON ROAD
BROMLEY
BR1 1DG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
VELOCITY 1ST LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/
Requirements
Essential qualifications
GCSE or equivalent in:
- 5 GCSE's including English & Maths (grade A*-C/9-4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
We’re the UK’s leading school website design & branding experts. With twenty years of specialised experience designing for education, we are a highly creative school website design and branding agency, uniquely placed to provide schools with the right technical advice and the very best design work. We pride ourselves on being friendly and approachable; creating long lasting relationships with our clients to ensure continued success Thinking visually from the start, we balance strategy, creativity and technology to create a beautiful online presence. At Cleverbox we will craft a high-impact, feature-rich school website designed to communicate the unique values and vision of every school. We have used our vast knowledge and experience of working with schools to develop a powerful website Content Management System (ReactCMS) that is bursting with education-specific functionality and is incredibly easy to use.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Tom Crossland
thomas.crossland@velocity-academy.co.uk
07887340679
The reference code for this apprenticeship is VAC1000254515.
Apply now
Closes in 12 days (Friday 20 September at 11:59pm)
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