Reception Apprentice
JRB Healthcare – Beechdale Surgery
NOTTINGHAM, NG8 3LF
Closes in 18 days (Monday 9 September at 11:59pm)
Posted on 31 May 2024
Contents
Summary
The successful candidate will gain an understanding of how the practice is run on a day-to-day basis. Every phone call/conversation is different with the diverse needs of the patients. The job is very much learnt through hands-on experience. We have a friendly consistent team at JRB Healthcare, and we are looking forward to welcoming another addition to our team!
- Annual wage
- £12,313.60 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Opening hours are between 8:00 - 18:30; Monday to Friday.
Staff have set shift patterns which are agreed upon at the start of
employment.
Covering their weekly hours within our opening times. we can be flexible with timings. Some weekends may be required
37 hours a week
- Possible start date
-
Monday 16 September
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Apply practice policies, standards, and guidance.
- Maintaining confidentiality and the protection of personal and sensitive data.
- Communicate effectively with staff members, patients, carers and
external services - Answering the phones and actioning requests.
- Liaising with the clinical team and other members when
needed. - Complete tasks allocated by management.
- Maintaining and monitoring the appointment system.
- Taking messages and passing on information.
- Filing and scanning paperwork.
Where you’ll work
439 BEECHDALE ROAD
NOTTINGHAM
NG8 3LF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their hours working off the job
activities and training. On the job and off the job training will be delivered in the workplace.
Will achieve a Customer Service Level 2 Apprenticeship qualification.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade E/2 or above)
- Maths (grade E/2 or above)
Desirable qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Our values are based on trust, openness, honesty and transparency. Our aim is to put you the patient at the heart of everything we do, applying the highest standards of clinical knowledge to our practice. We want to reach every member of our practice population, delivering services that are tailored to the individual’s needs. Our emphasis is on quality and safety, and we share and learn together as a team, respecting and supporting one another in achieving our objectives.
After this apprenticeship
On completion of the Apprenticeship, there is several learning
opportunities within the practice such as taking on specific admin
tasks to learn new skills. The right candidate could also progress
into a clinical secretary role with extra training.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Chloe Burton
chloe.burton@atem.co.uk
The reference code for this apprenticeship is VAC1000254111.
Apply now
Closes in 18 days (Monday 9 September at 11:59pm)
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