Customer Care Adviser Apprentice
GREY MATTER LEARNING LIMITED
Newbury, RG14 5SJ
Closes in 8 days (Monday 16 September at 11:59pm)
Posted on 24 May 2024
Contents
Summary
A fantastic chance to join a friendly, supportive company who champion training, in their customer care team! Providing first line customer support for our online learning platform 'Click', including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.
- Annual wage
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£18,500 a year
Minimum wage rates (opens in new tab)
There will be a salary review at the end of the probationary period.
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday to Friday, 8.30am - 5.00pm / 9.00am - 5.30pm
37 hours a week
- Possible start date
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Tuesday 17 September
- Duration
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1 Year 3 Months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.
- Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department
- Log all enquiries through the ticketing system and respond within a timely manner
- Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner
- Ensure customer data and interactions are recorded accurately on our systems
- Research customer details online and update our customer data as needed
- Support the Customer Engagement team to respond to initial sales enquiries
- Support the Content Team by providing customer feedback, testing new courses and logging content enquiries
- Undertaking research, data cleansing and support the team to gain customer/market insight
- Understand our products and customers along with the Social Care and wider sectors we operate in
- Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with
- Undertaking any general office task that supports the smooth running of the business
Where you’ll work
Unit 32B
Kingfisher Court
Newbury
RG14 5SJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WEST BERKSHIRE TRAINING CONSORTIUM
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- The apprentice will work toward the Level 2 Customer Service Practitioner Standard
- You would attend training at WBTC one day a month and have 1-1 training and review meetings
- Functional skills maths and English would be delivered remotely if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4 /C)
- IT (grade 4 or C)
- maths (grade 4 or C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
Other requirements
If you are currently sitting exams please use your predicted grades on your application.
About this company
Grey Matter Learning is a leading provider of online learning solutions, specialising in the social care sector. Our innovative platform, Click, offers a wide range of courses designed to enhance knowledge and skills within the care industry. Committed to delivering excellence, we pride ourselves on providing exceptional customer service to our users.
After this apprenticeship
- On-going training and personal development are encouraged
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000253262.
Apply now
Closes in 8 days (Monday 16 September at 11:59pm)
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