Apprentice Customer service Parts Advisor
HOLDERS OF CONGRESBURY LIMITED
BRISTOL, BS49 5DX
Closes in 15 days (Monday 23 September at 11:59pm)
Posted on 22 April 2024
Contents
Summary
Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday 9am to 5pm
40 hours a week
- Possible start date
-
Tuesday 24 September
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
- Promote good customer relations.
- Identify accurately customer requirements.
- Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
- Maintain and continually improve the quality of service provided to the customer.
Trained - to receive, inspect and check documentation of all incoming parts.
- Trained - to adequately package material, which is to be despatched from the parts department.
- To carry out any additional duty relative to the parts department as requested.
Where you’ll work
WESTON ROAD
CONGRESBURY
BRISTOL
BS49 5DX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
S & B AUTOMOTIVE ACADEMY LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
As a result, you will receive the following:
- Level 3 Customer service parts
- Level 2 Functional skills in Maths or English (If not already exempt)
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Creative
Other requirements
The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.
About this company
Established in 1995, Holders SEAT have become one of the most well know dealerships in the Bristol area. We’re proud to have represented a range of leading franchises in the automotive sector throughout the years dealership used to be one of the largest outside the city of Bristol. Specialists in car repair and servicing across all brands, Holders of Congresbury are proud to announce they have been operating with Unipart Car Care Centres, which allows the Service department to easily source spare parts and technical know -how to provide you with a first class job at a competitive price. Holders specialises in the repair and servicing of “All Makes” and has operated as a Unipart Car Care Centre which enables the Service Department to identify and source the necessary spare parts and technical data required to carry out a first class job at a competitive price.
After this apprenticeship
Apprenticeships are a unique way to begin a career where you get practical training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Ask a question
The contact for this apprenticeship is:
S & B AUTOMOTIVE ACADEMY LIMITED
Luke Morison
lmorison@sandbaa.com
07719 545586
The reference code for this apprenticeship is VAC1000245456.
Apply now
Closes in 15 days (Monday 23 September at 11:59pm)
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